Making us dream is part of luxury brands’ DNA. Their ads are conceived to trigger aspirations or emotions, and you end up endlessly idealizing the brand. These brands mostly leveraged traditional ads for a long time: print ads, billboards, TV spots… Then came the digital age and ads were popping on your favorite websites, especially as targeting techniques became more and more efficient. Social media were then yet another tool to promote brands’ messages.
Today, we are super-connected – so connected that it’s nearly as if we had a sort of digital “transplant” to our hand. Smartphones are kings. Obviously, pop-up ads are extremely annoying and having a 15-second spot of my favorite luxury brand wouldn’t make me happy when I’m opening an app. Social media help, as brands can post there – and Instagram is helping them push visual contents where customers are expecting – and enjoying – them. Still, non-spontaneous visuals are not enough to make a digital-savvy customer excited about a brand for long.
Communication apps are multiplying and new features come up. Brands are more and more welcome by apps to reach customers on their messaging channels. Line did it, and Snapchat, too. The big difference with Snapchat – as I’m guessing you know – is that contents are taken spontaneously (you can’t really edit them) and are fleeting (they usually last 10 seconds). Given these constraints, some luxury brands have decided to make the most out of the app and share some behind-the-scenes moments with their customers, as well as creating an exclusive customer experience on their smartphones. Valentino and Michael Kors did so during the fashion weeks. Snapchats are therefore a great way to share some extracts of a fashion brand’s preparation for a show. It’s applicable to any luxury industry I believe, as long as brands have a story to tell.
The main point I believe makes Snapchat such a great channel is that it’s usually a channel to connect with friends, and not many luxury brands use it. It’s probably one of the most appropriate tools at the moment to engage with customers as would a real person. It’s most effective when brands are targeting millenials, among which Snapchat has the highest penetration, and it allows brands to use a language they might not overtly use on more serious social media posts (e.g. using emojis millenials enjoy).